How do I place an order?

For SFU Staff and Faculty

• Please contact your department administrative staff to reach out to us! Your department/faculty very likely already has an account with us.

For SFSS / SFU Student Clubs

• To place your order please email your print-ready PDF file to docsol@sfu.ca
• File sizes that exceed the email limit can be sent via an external FTP link (Google Drive, MS OneDrive, etc)

For Non-SFU Work / Externals

• To place your order please email your print-ready PDF file to docsol@sfu.ca
• File sizes that exceed the email limit can be sent via an external FTP link (Google Drive, MS OneDrive, etc)

What's my order status / What's my order number?

New orders can take up to 3 business days to be entered into the queue - usually same day. Once your order has been submitted in, you should receive an order number from us. If you wish to find out the status of your order please provide your order number.

How do I get a quote?

To get a quote, let us know what you are looking for, its dimensions and quantities. Contact us easily by filling out the form at the end of this page or email us at docsol@sfu.ca.

How do I know when my order is ready?

The person who placed the order or the email that we have on file in our system will receive an email notification.

How do I pay for my order?

For SFU Staff and Faculty

• Your department / faculty will be charged via their respective provided charge codes through the university.

For SFSS / SFU Student Clubs

• Your club will either provide a charge code provided by SFSS, pay by credit card in person, or be sent an online invoice payable by credit card.

For Non-SFU Work / Externals

• You can pay by credit card in person or by an online invoice payable by credit card.

SFSS Student Club Specific

What software should I use to create my files?

We recommend students use Canva or Adobe Illustrator. Canva is a free program with plenty of resources are little to no additional cost with an easy interface to work with. For those that wish to or have more technical experience we recommend Adobe Illustrator. We provide Adobe Illustrator templates here.

What if I am using Figma?

We do not support files generated by Figma unless it is resized afterwards and exported via Canva or Adobe InDesign (you can import your Figma files into either program). Figma created files are not generated at the right dimensions when exported by default.

What sizes are...

• Name Badges
  • 4" x 6"
• Flyers
  • 5.5" x 8.5"
  • 8.5" x 11"
  • 11" x 17"
• Business Cards
  • 3.5" x 2"

Include overflow space around your design (known as "bleed")

When designing right up to the edge of the paper, we require your design to go beyond the edge of your design area by a little bit. This ensures that your print doesn't have a thin white border or worse, part of your design gets cut off during the finishing process.

• The standard bleed space is 0.125" for anything smaller than 11x17" (like a full magazine spread open size)
• For bigger prints provide 0.25" bleed space

Adobe Illustrator can easily apply bleed by going into File -> Document Setup

For Canva users please see here for how to apply bleeds and crop marks.

When saving/exporting as a PDF, ensure to include crop marks!